Return & Refund Policy

Last Updated: November 24, 2025

At Barrow Lighting Supply, we want every project to shine. If something isn’t quite right with your order, we’ll do our best to help you resolve it quickly and professionally.

1. Eligibility for Returns

Products may be eligible for return if they meet all of the following:

  • Returned within 30 days of delivery

  • In new, unused condition

  • In original packaging, with all parts and documentation

  • Not installed or altered in any way

Items not eligible for return:

  • Custom or special-order fixtures

  • Clearance or final sale products

  • Items damaged due to improper installation or handling

  • Bulbs and electrical components (unless defective upon arrival)

2. How to Start a Return

To begin your return request:

  1. Contact us at barrowlighting.com

  2. Include your order number and reason for return

  3. We’ll provide return instructions and an RMA (Return Merchandise Authorization), if applicable

Returns without prior authorization may be refused.

3. Return Shipping

  • Customer is responsible for return shipping unless the item was damaged or incorrect upon delivery

  • Items must be carefully packaged — any damage during return transit may affect eligibility

  • For freight shipments, we can schedule pick-up via our carrier network upon request (fees may apply)

4. Damaged or Incorrect Items

If your product arrives damaged or incorrect:

  • Notify us within 48 hours of delivery

  • Provide photos of the packaging and product

  • We will repair, replace, or issue a refund depending on availability and circumstances

5. Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to your original payment method

  • Please allow 5–10 business days for processing

  • Shipping fees are non-refundable unless the return is due to our error

If a restocking fee applies (typically 10–25% for manufacturer-processed returns), you will be notified in advance.

6. Exchanges

If you’d like to exchange a product for another item:

  • Follow the standard return process

  • Once approved, place a new order for the replacement product

7. Defective Products

Manufacturer warranties may apply depending on the product. If your item fails under normal use:

  • Contact us with proof of purchase

  • We’ll help you navigate the warranty claim process

8. Cancellations

Orders may be cancelled before processing or shipment, unless:

  • The item is custom-made or special-order

  • The manufacturer has already released the shipment
    If cancellation is requested after shipment, it may be treated as a return.

9. Contact Us

If you have questions about returns or need assistance with your order, please contact us a barrowlighting.com